We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.
If you have an issue that isn’t covered below, please reach out to our team and we’ll help work through a solution.
Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 24 hours from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.
Ordering Policy Orders can be placed over the phone from 7 am to 8 pm IST Monday – Sunday (Except major holidays) or 24 hours and 7 days a week via www.sabzi-mandi.com For security purposes we do not accept order information via email.
Cancellation policy or change of order Any change in order including cancellations must be communicated to us 1 hour before the delivery time. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness All products shipped from The Health Food Store are shipped frozen from our warehouse.
Please freeze the products immediately upon receipt. Products must remain frozen until they are ready to be consumed. Failure to report spoilage within 2 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 24 hours from receipt of order. We are committed to using only the highest quality ingredients. Our products have no artificial preservatives or colouring and properly stored in the freezer will remain fresh and delicious for approximately 3 Days.